Induction

  • Meet colleagues

  • Personal work area, toilets, lunch room, lockers

  • Building opening and closing procedures

  • Stationary / supplies store

  • Computer access

  • Telephone and voicemail protocol
  • Sovereign Lives Victoria Mission and Vision and Strategic and Operational Plans

  • Sovereign Lives Victoria compliance responsibilities, including obligations under relevant legislation, regulations and standards and its Policies and Procedures

  • Staff roles and responsibilities and Sovereign Lives Victoria Staff Code of Conduct
  • Sovereign Lives Victoria organisational and governance structures, team processes, communication channels, staffing, supervision arrangements and accountabilities

  • Continuous improvement

  • Staff entitlements and working conditions

  • Client rights and responsibilities and Sovereign Lives Victoria Client Charter

  • Obtaining feedback and handling complaints

  • Privacy and confidentiality and Sovereign Lives Victoria records and information management processes

  • Financial management processes, including supporting clients’ control over their finances
  • Centre OH&S and related Policies and Procedures

  • Key contacts: OHS officer; Fire Warden; First Aid officer; Security emergency number

  • First Aid / CPR / Asthma / Anaphylaxis information and location of first aid kits

  • Risk management

  • Hazard and Incident reporting

  • Emergency procedures

  • Location and operation of equipment

  • Task Specific Safe Work Procedures (SWPs)

  • Potential hazards in the immediate working environment (e.g. manual handling or chemicals)
  • How the position relates to others
  • The role, position objectives and key performance targets

  • The probation process including behavioral and performance expectations

  • Performance Management processes

  • Essential and other training /development to be undertaken

  • Supporting clients to actively participate in their service delivery, including family members and supporters in service delivery and alternative communication needs and aids

  • Cultural, linguistic and disability diversity

  • The needs of vulnerable people including children, people with complex needs, and culturally and linguistically diverse and Aboriginal and Torres Strait Islander people

  • Responsibilities under anti-discrimination legislation

  • Use of interpreters and translators

  • Access and exit/transition processes

  • Referral processes, including target response and referral timeframes and how to make appropriate referrals

  • Sovereign Lives Victoria service network, Referral Database and appropriate referrals for common issues

  • Assessment, planning and review processes

  • Evidence-based, person-centred approaches to service delivery and how to use a strengths-based approach to identifying client needs and life goals

  • Service delivery and participation processes

  • Duty of Care requirements

  • Child protection and interacting appropriately with children

  • How to prevent and respond to actual or potential signs of abuse and neglect, including responsibilities for responding

  • Particular risks that may be experienced by people with different needs

  • Positive behaviour support strategies

  • Identifying and responding to complaints.
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